The Outsourcing Handbook: How to Implement a Successful Outsourcing Process - Hardcover

Über die Autorinnen und Autoren

Mark J Power is President of ROS Incorporated, an outsourcing education, process and consultancy company based in Chicago, Illinois. For over 15 years he has designed, implemented and managed multimillion-dollar manufacturing, IT and BPO outsourcing initiatives around the globe.

Mark is a pioneer in the outsourcing education field as the designer and instructor of the Outsourcing Certificate and Outsourcing Boot Camp university accredited education series. Mark's multimedia-based Strategic Outsourcing Framework education series has been sold in 12 countries around the globe.

Kevin DeSouza is on the faculty of the Information School at the University of Washington. He was previously Director of the Institute for Engaged Business Research, a think tank of the Engaged Enterprise, a strategy consulting firm with expertise in the areas of knowledge management, crisis management, strategic deployment of information systems, and government and competitive intelligence assignments.

Kevin DeSouza is the author of Managing Knowledge with Artificial Intelligence, and co-author of Managing Information in Complex Organisations and Engaged Knowledge Management. He is also the editor of New Frontiers of Knowledge Management. Kevin currently serves as a Senior Strategic Adviser to the Engaged Enterprise.

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1 Ten common traps of outsourcing

The ten common traps

How to manage outsourcing engagements successfully

2 The outsourcing life cycle

Stages of outsourcing

Things to bear in mind

3 Strategic assessment

Four elements of strategic assessment

Business-value assessment

Operational assessment

Financial assessment

Risk assessment

Integrating the four risk elements -- the business case

Conclusion and checklist

4 Defining your needs

An in-depth look at operational assessment

Outsourcing strategies

Defining the needs

Conclusion and checklist

5 Vendor assessment

Types of vendor

Response to the RFP and SOW

The process of vendor assessment

Common errors when choosing vendors

Conclusion and checklist

6 Negotiation and contract management

Negotiation management

Contract management

Conclusion and checklist

7 Project initiation and project transition

Project initiation

Project transition

Key considerations

Conclusion and checklist

8 Managing the relationship

Work administration

Communication management

Knowledge management

Personnel management

Financial management

Conclusion and checklist

9 Continuing, modifying or terminating the arrangement

The argument for continuing

Events that call for evaluation

Modification or exit strategies

Common decision errors

The exit strategy

Conclusion and checklist

10 Back on the dance floor -- repeating the process

Knowledge management

Metrics

Outsourcing Management Maturity Model (OMMM)

Relationship management office (RMO)

Conclusion

11 Industry best practices

Best practices

The future of outsourcing

Final comments