This distinctive new series provides a tightly structured self-development programme covering 12 essential management skills. Based on the author's proven method of training, used across a wide range of organizations, the texts are linked to the four key roles of the Management Charter Initiative Standards of Management Competence. This workbook examines in depth the essential skills required to manage resources effectively - systematic decision-making, presentation and persuasion skills and monitoring skills. The chapter on systematic decision-making is focused on staff selection, but applies equally to the selection of all high-cost resource items. An examination of presentation and persuasion skills ensures that resources are effectively deployed. Practice in effective monitoring techniques will enable managers to make certain that resources deployed within operations actually achieve the desired results.
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