A completely revised and updated edition of the bestselling, classic how-to on mastering the art of the interview
Getting and winning the interview is the key to being hired. Everything else -- research, resumes, e-mails, phone calls -- is all backup for that crucial meeting. In How to Turn an Interview into a Job, America's leading interview authority, Jeffrey Allen, presents proven advice on the A to Zs of successful interviewing.
Incorporating current etiquette and the new work ethic, Allen covers every step of the process, including:
• Making the initial phone calls
• Scheduling appointments
• Selecting an interview wardrobe
• How to have the toughest interviewer extend an offer
• The follow-up letter
• Maximum salary negotiation
This new edition for the twenty-first century is also packed with ways to maximize current technology such as fax machines, voicemail, e-mail, and the Internet.
For every kind of job seeker, How to Turn an Interview into a Job remains the simplest, most practical, and most streetwise guide to the fastest hire.
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Jeffrey G. Allen, J.D., C.P.C. is America's leading placement attorney with an employment law practice that has specialized in advising recruiters and jobseekers for almost 30 years. Among his professional credentials are certified placement counselor, certified employment specialist, certified personnel consultant, and certified search specialist. As one of the founders of Search Research Institute, he has written the most widely read training materials ever published exclusively for recruiters. He has served as Special Advisor to the American Employment Association, General Counsel to the California Association of Personnel Consultants, Director of the National Placement Law Center, and is recipient of the Staffing Professionals Lifetime Achievement Award. He lives in the Los Angeles area.
Chapter One
Résumé Roulette: How to Play the Game
Literally hundreds of books and articles have been written about résumé preparation. Thousands of companies offer to prepare a résumé for you that they guarantee will get your foot in the door. Unfortunately, the only jobs generated by most of these are for the writers. There is no way to ensure that your résumé will even be read, let alone forwarded!
This has led some people to wonder whether your chances of getting hired are actually better without a résumé. The premise is that "if you never do anything, youll never make a mistake." If Babe Ruth had thought that way, his 1,330 strikeouts would not have occurred. Of course, he would not have hit 714 home runs either. Which are remembered?
To understand why résumés are required, consider the plight of the interviewer. Most interviewers are inundated with a flood of résumés in a variety of shapes, sizes, and colors. Since résumé writing is indeed an art, the old saying "I dont know whats good, I only know what I like" fully applies here. Interviewers also know that résumés reduce telephone time and awkward explanations to candidates. Accepting résumés is nothing more than their way of maintaining their sanity and their job. When blind box advertisements are used, they can even take a lunch break.
Since there is no standard form for writing a résumé, you can understand the fallacy of the words "We have evaluated your background..." in the form rejection letters most résumés generate. However, interviewers of this world depend on résumés, so youd better have one.
A résumé is nothing more than a tool to get your foot in the interviewers door. (It's not really locked; there's only a chair behind it.) A good one results in an appointment for an interview; a bad one does not. If buildings were constructed like most résumés, King Kong would have destroyed the world.
Interviewers are so subjective and inconsistent in their responses to résumés that I have described their use as "résumé roulette." With that understanding, there are a few general rules that will at least allow you to stay in the game long enough to make the Deep-Breath Phone Call.
A résumé should:
1. BE NO MORE THAN ONE PAGE IN LENGTH
This is frustrating, I know, but an ounce of image is worth a pound of performance. You simply must resist the temptation to clutter your résumé with detailed information. (In Chapter X we'll review e-résumé techniques.)
I remember one candidate I was trying to place who insisted on including on her résumé everything she had ever done from the time she was a graduate studentover twenty-five years ago! No one cared. It was ancient history and only drew attention to the fact that she was a little long in the tooth. She got nowhere until I convinced her to eliminate everything but her most recent experience and reduce her résumé to a single page. Within a month, she had a job.
Use general phrases that will incite the interviewer to positive actionan invitation for an interview. Use phrases like:
• "Developed a series of..."
• "Organized several..."
• "Was responsible for a number of..."
r• "Consistently performed..."
• "Was promoted to progressively responsible positions in..."
Try to emphasize actual accomplishments as well, rather than limiting your narrative to generic job requirements that you might, or might not, have met.
2. BE AT LEAST TEN-POINT SIZE
You can vary the typefaces, boldness, and underlining for interest, but conservative styles will increase the readability of the résumé. My personal preference is Times New Roman.
3. BE PRINTED WITH BLACK INK ON WHITE PAPER
Ivory stock can also be used, and the weight should be at least twenty-four pound. Gray would be acceptable but is often difficult to read and photocopy. Any other ink or paper colors are a mistake. Your relationship with the interviewer is still too fragile, and your résumé may receive attention for a negative reason. Save your individualism for your promotion party.
4. HAVE AT LEAST A ONE-INCH BORDER
This is primarily for aesthetic reasons, but it is common for interviewers to write comments in the margins. If another sheet is required to do so, many will just move on to the next résumé.
5. CONTAIN YOUR NAME, ADDRESS, TELEPHONE NUMBERS, FAX NUMBER, E-MAIL ADDRESS, AND WEBSITE CENTERED AT THE TOP
If any of this information changes, prepare another résumé.
6. CONTAIN INFORMATION ABOUT CREDENTIALS AND CAREER-RELATED AFFILIATIONS
7. SUMMARIZE YOUR EXPERIENCE, WITH THE MOST RECENT EMPLOYER AND POSITION FIRST
Whether you are a generalist or a specialist, this section of your résumé can be written in several different ways. You will find that working backward from the kinds of positions you want will help you to focus on the areas of emphasis. Listing or summarizing similar responsibilities is acceptable, but you must be concise. This is known as the "chronological" résumé.
Some authorities advise a "functional" résumé, generalizing your duties, when you have changed jobs more frequently than every two years. Interviewers are accustomed to application forms with chronological sequence. The narrative that a functional résumé recites turns them off. Furthermore, it is almost impossible to draft a generalized résumé without looking as if you're hiding the truth. Use a chronological approach, but combine and omit short-term employment. There is no reason for you to include everything at this stage of the game.
A résumé should not:
1. UPDATE OR EMPHASIZE EXPERIENCE IN HANDWRITING
Updating should be done only through another résumé or an attached application neatly typed in advance. Underlining or other emphasizing should either be done at the time the résumé is prepared or not at all. Since the résumé is you at this point, make sure it has class.
2. CONTAIN INFORMATION ON REFERENCES
Instead, you should state the following: "Personal and professional references are available. They will be furnished upon request." References are too precious to annoy, and you want to be able to contact them first. This rule may be broken if you are relying on a highly motivated internal referral.
3. STATE A SALARY
dThis includes the amount you received in former positions and that which is your requirement. At the early stages, it is a no-win gamble: it invariably will be too high or too low. Besides, your value to someone else or even to yourself is irrelevant. This will become more evident when you read Chapter VII, on salary negotiation.
Whenever possible, send your résumé directly to the hiring authority rather than to the human resources department, where you can get lost in the shuffle. When the human resources department is the only option, your résumé should not:
1. STATE YOUR OBJECTIVE
That is, unless you know the job being offered and you don't care about being considered for anything else. This is also the problem with introductory letters. You are just foreclosing your options. You objective is getting an interview!
2. BE ACCOMPANIED BY A COVER LETTER
A cover letter to an unidentified target can be counterproductive, pointing you away from the job opening. Unless you really know...
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