Book by Pachter Barbara Coleman Ellen Schneid
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A practical handbook provides real-life anecdotes, case studies, and advice to help readers understand modern business etiquette, offering proven strategies to help individuals deal with a variety of situations and discussing the art of verbal diplomacy, guidelines for the use of e-mail, and more. Original.
Barbara Pachter is a business communications consultant, speaker, and coach. She has conducted more than 1,600 skill-building seminars on assertiveness, business etiquette, and international communications.
Ellen Schneid Coleman, a former publishing executive, is a writer and editor specializing in books for business professionals.
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