Quality: Total Customer Service ("Sunday Times" Business Skills S.) - Hardcover

Taylor, Lynda King

 
9780712698436: Quality: Total Customer Service ("Sunday Times" Business Skills S.)

Inhaltsangabe

This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is "Not for Bread Alone".

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9780712656672: Quality: Total Customer Service ("Sunday Times" Business Skills S.)

Vorgestellte Ausgabe

ISBN 10:  0712656677 ISBN 13:  9780712656672
Verlag: Random House Business Books, 1993
Softcover