Quality: Total Customer Service ("Sunday Times" Business Skills S.) - Softcover

Inhaltsangabe

This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is "Not for Bread Alone".

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