The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual - Softcover

Tatum, Markesha Grant

 
9780692688045: The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual
Softcover
ISBN 10: 0692688048 ISBN 13: 9780692688045
Verlag: GEM Publishing, 2016

Inhaltsangabe

The Detailz in Retail is about the everyday interactions with customers, store management, and staff. This book is intended to teach new associates how to deal with uncommon customer issues in a humorous manner not found in the training manual. The book covers complaints, weird requests, emotional customers, unruly children, and naughty associates. The general audience will get to see situations from the employees’ perspective and learn to be more empathetic towards retail workers.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
GEM Publishing
Erscheinungsdatum
2016
Sprache
Englisch
ISBN 10 
0692688048
ISBN 13 
9780692688045
Einband
Taschenbuch
Anzahl der Seiten
168
Kontakt zum Hersteller
Manufactured by Amazon on behalf of the author
https://www.amazon.de/hz/contact-us

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