The Customer Comes Second - Hardcover

Rosenbluth, Hal F.; Peters, Diane McFerrin

 
9780688114664: The Customer Comes Second

Inhaltsangabe

A businessman outlines his surprising formula for success--concentrate on employees first and customers second, thus creating a healthy working environment and ultimately boosting customer service to new levels. 100,000 first printing. $100,000 ad/promo. First serial, World, Inc.

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