From the author that brought you the New York Times bestseller The 7 Habits of Highly Effective People comes a foundational guide to leadership.
How do individuals and organizations survive and thrive amid tremendous change?
Why are efforts to improve organizations failing despite the millions of dollars in time, capital, and human effort being spent on them?
How do we unleash creativity, talent, and energy within ourselves—and others—in the midst of pressure?
Is it realistic to believe that balance among personal, family, and professional life is possible?
Stephen R. Covey demonstrates that the answer to these and other dilemmas is principle-centered leadership, a long-term, inside-out approach to developing people and organizations. The key to dealing with the challenges that face us today is to develop a principle-centered core within both ourselves and our organizations. Dr. Covey offers insights and guidelines that can help you apply these principles both at work and at home—leading not just to a new understanding of how to increase quality and productivity, but also to a new appreciation of the importance of building personal and professional relationships. The result is a more balanced, more rewarding, and more effective life.
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Recognized as one of Time magazine’s twenty-five most influential Americans, Stephen R. Covey (1932–2012) was an internationally respected leadership authority, family expert, teacher, organizational consultant, and author. His books have sold more than twenty-five million copies in thirty-eight languages, and The 7 Habits of Highly Effective People was named the #1 Most Influential Business Book of the Twentieth Century. After receiving an MBA from Harvard and a doctorate degree from Brigham Young University, he became the cofounder and vice chairman of FranklinCovey, a leading global training firm.
Chapter 1
Characteristics of Principle-Centered Leaders
From study and observation and from my own strivings, I have isolated eight discernible characteristics of people who are principle-centered leaders. These traits not only characterize effective leaders, they also serve as signs of progress for all of us. I will briefly discuss each in turn.
They Are Continually Learning
Principle-centered people are constantly educated by their experiences. They read, they seek training, they take classes, they listen to others, they learn through both their ears and their eyes. They are curious, always asking questions. They continually expand their competence, their ability to do things. They develop new skills, new interests. They discover that the more they know, the more they realize they don't know; that as their circle of knowledge grows, so does its outside edge of ignorance. Most of this learning and growth energy is self-initiated and feeds upon itself.
You will develop your abilities faster by learning to make and keep promises or commitments. Start by making a small promise to yourself; continue fulfilling that promise until you have a sense that you have a little more control over yourself. Now take the next level of challenge. Make yourself a promise and keep it until you have established control at that level. Now move to the next level; make the promise, keep it. As you do this, your sense of personal worth will increase; your sense of self-mastery will grow, as will your confidence that you can master the next level.
Be serious and intent in the whole process, however, because if you make this commitment to yourself and then break it, your self-esteem will be weakened and your capacity to make and keep another promise will be decreased.
They Are Service-Oriented
Those striving to be principle-centered see life as a mission, not as a career. Their nurturing sources have armed and prepared them for service. In effect, every morning they "yoke up" and put on the harness of service, thinking of others.
See yourself each morning yoking up, putting on the harness of service in your various stewardships. See yourself taking the straps and connecting them around your shoulders as you prepare to do the work assigned to you that day. See yourself allowing someone else to adjust the yoke or harness. See yourself yoked up to another person at your side -- a co-worker or spouse -- and learning to pull together with that person.
I emphasize this principle of service or yoking up because I have come to believe that effort to become principle-centered without a load to carry simply will not succeed. We may attempt to do it as a kind of intellectual or moral exercise, but if we don't have a sense of responsibility, of service, of contribution, something we need to pull or push, it becomes a futile endeavor.
They Radiate Positive Energy
The countenances of principle-centered people are cheerful, pleasant, happy. Their attitude is optimistic, positive, upbeat. Their spirit is enthusiastic, hopeful, believing.
This positive energy is like an energy field or an aura that surrounds them and that similarly charges or changes weaker, negative energy fields around them. They also attract and magnify smaller positive energy fields. When they come into contact with strong, negative energy sources, they tend either to neutralize or to sidestep this negative energy. Sometimes they will simply leave it, walking away from its poisonous orbit. Wisdom gives them a sense of how strong it is and a sense of humor and of timing in dealing with it.
Be aware of the effect of your own energy and understand how you radiate and direct it. And in the middle of confusion or contention or negative energy, strive to be a peacemaker, a harmonizer, to undo or reverse destructive energy. You will discover what a self-fulfilling prophecy positive energy is when combined with the next characteristic.
They Believe In Other People
Principle-centered people don't overreact to negative behaviors, criticism, or human weaknesses. They don't feel built up when they discover the weaknesses of others. They are not naive; they are aware of weakness. But they realize that behavior and potential are two different things. They believe in the unseen potential of all people. They feel grateful for their blessings and feel naturally to compassionately forgive and forget the offenses of others. They don't carry grudges. They refuse to label other people, to stereotype, categorize, and prejudge. Rather, they see the oak tree in the acorn and understand the process of helping the acorn become a great oak.
Once my wife and I felt uneasy about the labels we and others had attached to one of our sons, even though these labels were justified by his behavior. By visualizing his potential, we gradually came to see him differently. When we believed in the unseen potential, the old labels vanished naturally, and we stopped trying to change him overnight. We simply knew that his talent and potential would come in its own time. And it did, to the astonishment, frankly, of others, including other family members. We were not surprised because we knew who he was.
Truly, believing is seeing. We must, therefore, seek to believe in the unseen potential. This creates a climate for growth and opportunity. Self-centered people believe that the key lies in them, in their techniques, in doing "their thing" to others. This works only temporarily. If you believe it's "in" them, not "in" you, you relax, accept, affirm, and let it happen. Either way it is a self-fulfilling prophecy.
They Lead Balanced Lives
They read the best literature and magazines and keep up with current affairs and events. They are active socially, having many friends and a few confidants. They are active intellectually, having many interests. They read, watch, observe, and learn. Within the limits of age and health, they are active physically. They have a lot of fun. They enjoy themselves. They have a healthy sense of humor, particularly laughing at themselves and not at others' expense. You can sense they have a healthy regard for and honesty about themselves.
They can feel their own worth, which is manifest by their courage and integrity and by the absence of a need to brag, to drop names, to borrow strength from possessions or credentials or titles or past achievements. They are open in their communication, simple, direct, non-manipulative. They also have a sense of what is appropriate, and they would sooner err on the side of understatement than on the side of exaggeration.
They are not extremists -- they do not make everything all or nothing. They do not divide everything into two parts, seeing everything as good or bad, as either/or. They think in terms of continuums, priorities, hierarchies. They have the power to discriminate, to sense the similarities and differences in each situation. This does not mean they see everything in terms of situational ethics. They fully recognize absolutes and courageously condemn the bad and champion the good.
Their actions and attitudes are proportionate to the situation -- balanced, temperate, moderate, wise. For instance, they're not workaholics, religious zealots, political fanatics, diet crashers, food bingers, pleasure addicts, or fasting martyrs. They're not slavishly chained to their plans and schedules. They don't condemn themselves for every foolish mistake or social blunder. They don't brood about yesterday or daydream about tomorrow. They live sensibly in the present, carefully plan the future, and flexibly adapt to changing circumstances. Their self-honesty is revealed by their sense of humor, their willingness to admit and then forget mistakes, and to cheerfully do the things ahead that lie...
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