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Difficult Conversations: How to Discuss What Matters Most - Softcover

Patton, Bruce; Stone, Douglas; Heen, Sheila

 
9780670921348: Difficult Conversations: How to Discuss What Matters Most
Softcover
ISBN 10: 0670921343 ISBN 13: 9780670921348
Verlag: Penguin, 2011

Inhaltsangabe

The 10th anniversary edition of the classic guide to handling life's toughest conversations

What is a difficult conversation?

Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:

- The "what happened" conversation (what do we believe was said and done)
- The "feelings" conversation (the emotional impact on everyone involved)
- The "identity" conversation (what does this mean for everyone's opinion of themselves)

Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

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Über die Autorin bzw. den Autor

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.

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Verlag
Penguin
Erscheinungsdatum
2011
Sprache
Englisch
ISBN 10 
0670921343
ISBN 13 
9780670921348
Einband
Taschenbuch
Anzahl der Seiten
352
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Penguin Random House Ireland Limited
productsafety@penguin.co.uk

Morrison Chambers, 32 Nassau Street
Dublin
Irland