Time for Improvement: Nonroutine Problem Solving and the Time Management Problem in Organizations (Classic Reprint) - Hardcover

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Excerpt from Time for Improvement: Nonroutine Problem Solving and the Time Management Problem in Organizations

Drawing on the raw observational data at Telecom, we extracted all instances of unscheduled interaction across four major media channels (in person visits, phone, voice mail and electronic mail). (appendix B presents a sample of the summary sheet we prepared on each subject; the table entries contain the total number of unique daily contacts as well as the duration and time of day of a particular exchange.) We found that a large amount of a developer's working time was occupied by short, unplanned interactions. Figure 2 presents a boxplot diagram depicting the number of interruptions the subjects sent and received across the different media channels. Each box contains data on all six study subjects across five days of observation per individual.

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