Managing Quality - Softcover

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Barrie G. Dale is United Utilities Professor of Quality Management and Head of the Manchester School of Management, UMIST. He is co-editor of the International Journal of Quality and Reliability Management and a academician of the International Academy for Quality. His previous books include Quality Costing (Third Edition, 1999), Quality Improvement Through Standards (Second Edition, 1991) and The Road to Quality (1993), Working Partnership (1998), Managing Business Improvement and Quality (1998), Managing Quality and Human Resources (Second edition 1997), Total Quality Management (Blueprint 1999).

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This popular and comprehensive text gives the reader an appreciation of the concepts and principles of total quality management (TQM) and serves as an authoritative source of reference for the many associated tools, techniques and systems.

In the spirit of continuous improvement, the text has been extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on:-

The Received Wisdom on TQM

Old Economy Businesses and the Quality Function

Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management, and the Excellence Model. In addition, some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date.