One of the nation's top relationship experts outlines his revolutionary new five-step program for repairing damaged relationships between spouses, lovers, co-workers, and family members. By the author of The Seven Principles for Making Marriage Work. 75,000 first printing.
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John M. Gottman, Ph.D., is the cofounder and co-director of the Gottman Institute, along with his wife, Dr. Julie Schwartz Gottman. He is also the James W. Mifflin Professor of Psychology at the University of Washington in Seattle and the recipient of numerous national and international awards for his groundbreaking relationship research. His work has been featured on many national television shows, including The Oprah Winfrey Show, 20/20, Dateline, and Good Morning America. His previous books include the national bestseller The Seven Principles for Making Marriage Work (2000) and Raising an Emotionally Intelligent Child (1997).
John Gottman and Julie Schwartz Gottman founded the Gottman Institute to provide educational materials, therapist and couples workshops, and therapy to couples and
tionship expert and bestselling author Dr. John Gottman, who has won numerous awards for his groundbreaking research, presents a revolutionary five-step program for repairing troubled relationships with spouses and lovers, children and other family members, friends, and even your boss or colleagues at work. Drawing on a host of powerful new studies, as well as his 29 years of analyzing relationships and conducting relationship therapy, Gottman provides the tools you need to make your relationships thrive.
Introducing the empowering concept of the "emotional bid," which he calls the fundamental unit of emotional connection, Gottman shows that all good relationships are built through a process of making and receiving successful bids. These bids range from such subtle gestures as a quick question, a look, or a comment to the most probing and intimate ways we communicate. Gottman's research reveals that people in happy relationships make bidding and responding to bids a high
Chapter 1
How We Connect Emotionally
A work team at one of Seattle's floundering Internet companies has a problem that's common in many workplaces: They can't communicate with their boss. If you catch a few team members at a local tavern after hours, you're likely to hear an exchange something like this:
"Joseph is the coldest fish I've ever worked for."
"I know what you mean. The other day I saw this picture of a little boy on his bulletin board and I said, 'Cute kid. Is that your son?' And he goes, 'No.' "
"And that was it?"
"Yeah. So I'm standing there wondering, 'Well, who is it then? Your nephew? Your stepson? Your love child?' "
"He's just so out of it. And to think we were so jazzed when we heard he was going to head the team, with that vaunted success record of his."
"He's smart, all right. But what good has it done us? We still haven't launched the site."
"That's because he has zero people skills. Have you noticed how all the other managers try to avoid him?"
"Yeah, that's what's screwing us up. We have no real standing in the company. I was hoping he could take our ideas up the ladder and we'd finally get the resources we need. But he never asks for our input. He never even asks if you've had a nice weekend."
"Remember when we moved to the new building and he decided to do away with private offices? He said we'd have an open floor plan to 'enhance communication.' What a crock!"
"Stop it, you guys. I feel sorry for him."
"Sorry for him? Why? He's the one with all the stock options!"
"Well, I think he wants to be a better boss-he just doesn't know how."
"Oh yeah? How can you tell?"
"I don't know. It's just a guess. Maybe he knows how disappointed we all feel in him. And that makes it even harder for him. I can't read his mind, but I bet that's what's going on."
Next meet Kristine, age fifty-four, an advertising executive whose mother was recently diagnosed with Alzheimer's disease. Kristine would like to help with her mother's care, but Mom lives several states away, near Kristine's sister, Alice. Here's a typical phone call between the sisters:
"How's Mom?" Kristine asks tentatively.
"She'll be better once the insurance pays her hospital bill," Alice responds. "That's all she talks about."
"But that was last December. The insurance still hasn't paid?"
"No, not that hospital stay. I'm talking about this last time, when she had that seizure."
"What seizure?"
"Didn't I tell you?"
"Tell me what?"
"She was in the hospital last month after a seizure. They ran some tests."
"I can't believe you didn't tell me about this. Why didn't you call?"
"It was just so hectic. And it's impossible to get hold of you with your voice mail or whatever. Besides, there's nothing you can do from the East Coast."
"But, Alice! I've asked you to call me when these things happen!"
"Well, it really doesn't matter now. They put her on some new medicine and she's doing much better. We got through it fine. There's no need to worry."
But Kristine does worry. And she's angry as well. She tells herself that Alice isn't cutting her out of the loop on purpose; she's just caught up in her own concerns. But now that Mom's health is going downhill, Kristine and her sister have got to cooperate better than this. Otherwise, Kristine might miss her only chance to be there when Mom needs help most. And if that happens, she and Alice could hold grievances against each other for the rest of their lives.
Now meet Phil and Tina, a couple in their thirties who seem to have it all. Solid jobs, two beautiful kids, lots of good friends-and they love each other. Trouble is, they haven't had sex in six months.
Seated together on a small sofa in a therapist's office, the couple describes how the problem started.
"Tina's company was going through this big reorganization," Phil explains. "And every day she'd come home exhausted."
"It was a real drag," Tina remembers. "I was spending all day in these long, tense meetings, trying to defend people's jobs. When I got home, I couldn't shake the stress. I didn't want to talk to anybody. I felt so anxious. Phil tried to be nice, but . . ."
"I wanted to help her, to tell her it was going to be okay, but I couldn't do anything right. It wasn't like we had this huge, catastrophic breakdown or anything. It was more about the little stuff. I'd kiss her on the back of her neck or start to rub her stomach when we were in bed-things that used to get her attention. But now I was getting nothing in return. Zip. It definitely threw me off balance."
"And I felt that if I didn't get all hot and bothered the minute he touched me, he was going to be wounded or something," Tina explained. "It just made me so tense."
Phil got the point. "She has all these people leaning on her at work. And then she comes home to this guy who's feeling insecure, who's whining about his needs. It was such a turnoff for her."
So, to preserve his pride, Phil quit trying. "I got tired of the rejection," he explains to the therapist. "I don't know how long we can go on like this. It's tough to keep putting yourself out there only to be shut down all the time. Sure, I love her, but sometimes I'm afraid we're not going to make it."
"It's not working for me, either," Tina says through tears. Then, after a long silence, she adds, "I miss making love, too. I miss the way it used to be."
"Well, maybe that's a place to start," Phil says quietly. "Because you never told me that before. You never gave me that information."
Phil couldn't have said it better. Whether people are struggling to save a marriage, to cooperate in a family crisis, or to build rapport with a difficult boss, they usually have one thing in common: They need to share emotional information that can help them feel connected.
The disgruntled workers at the Seattle Internet company need to know that their boss shares their dream of launching a successful site. They need to know that he appreciates their work and ideas. But when they turn to him for this emotional information, he fails to respond. In fact, he can't even react sociably to their attempts at friendly conversation. He doesn't inspire confidence that they'll be able to achieve their goal. As a result, the team members feel demoralized and they doubt whether they can make the launch.
A similar dynamic is happening between the sisters whose mother is sick. Kristine has asked Alice to keep her informed about their mother's condition. But she's after more than medical information. She wants to feel as though she is part of the family, especially in this time of crisis. By failing to call when their mother is hospitalized, Alice shows that she doesn't really consider Kristine a part of the world she inhabits with Mom. Alice may blame the miles between their homes, but the emotional distance Kristine experiences seems even wider.
Phil and Tina are like many couples I see in marital therapy. Whatever conflicts the couples may have-sex, money, housework, kids-all of them long for evidence that their spouses understand and care about what they're feeling.
Sharing such information through words and behavior is essential for improving any significant relationship. This includes bonds with our kids, our siblings, our friends, our coworkers. But even our best efforts to...
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