Verwandte Artikel zu A Manager’s Guide to Service Science: A Comprehensive...
A Manager’s Guide to Service Science: A Comprehensive Guide to Service Science for Managers - Hardcover
Inhaltsangabe
A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives including business, government, education, health care, and religion. But what, exactly, are the best practices, principles, and theories of service? The actual study of service science is a relatively new field, but one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment.Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include:Service ConceptsService SystemsInformation ServicesService ManagementService BusinessWith a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, A Manager’s Guide to Service Science is perfect for the professional and the layman alike. Discover how you can put information about services to work for you!
Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.
Reseña del editor
A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives including business, government, education, health care, and religion. But what, exactly, are the best practices, principles, and theories of service? The actual study of service science is a relatively new field, but one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include: Service Concepts Service Systems Information Services Service Management Service Business With a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, A Manager's Guide to Service Science is perfect for the professional and the layman alike. Discover how you can put information about services to work for you!
„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.
Neu kaufen
Diesen Artikel anzeigen
EUR 19,44
EUR 13,74 für den Versand von Vereinigtes Königreich nach USA
Versandziele, Kosten & Dauer
Suchergebnisse für A Manager’s Guide to Service Science: A Comprehensive...
Beispielbild für diese ISBN
A Manager's Guide to Service Science: A Comprehensive Guide to Service Science for Managers
Anbieter: Ria Christie Collections, Uxbridge, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: New. In. Artikel-Nr. ria9780595515806_new
Anzahl: Mehr als 20 verfügbar
Foto des Verkäufers
A Manager\ s Guide to Service Science
Anbieter: moluna, Greven, Deutschland
Verkäuferbewertung 4 von 5 Sternen
Gebunden. Zustand: New. KlappentextrnrnA service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives including business, government, education, health care, and religion. But what, exact. Artikel-Nr. 446992204
Anzahl: Mehr als 20 verfügbar
Foto des Verkäufers
A Manager's Guide to Service Science : A Comprehensive Guide to Service Science for Managers
Verlag:
Author Solutions Inc Okt 2008, 2008
ISBN 10: 0595515800
ISBN 13: 9780595515806
Neu
Hardcover
Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
Verkäuferbewertung 5 von 5 Sternen
Buch. Zustand: Neu. Neuware - A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives including business, government, education, health care, and religion. But what, exactly, are the best practices, principles, and theories of service The actual study of service science is a relatively new field, but one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment.Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include:Service ConceptsService SystemsInformation ServicesService ManagementService BusinessWith a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, A Manager's Guide to Service Science is perfect for the professional and the layman alike. Discover how you can put information about services to work for you! Artikel-Nr. 9780595515806
Anzahl: 1 verfügbar