Verwandte Artikel zu Resolving Complaints for Professionals in Health Care

Resolving Complaints for Professionals in Health Care - Softcover

Leebov, Wendy

 
9780595283613: Resolving Complaints for Professionals in Health Care
Softcover
ISBN 10: 0595283616 ISBN 13: 9780595283613
Verlag: iUniverse, 2003

Inhaltsangabe

Raising awareness that customer complaints are a second chance to make things right for a customer, this short, practical, easy-to-read book helps healthcare employees who interact with patients, physicians, other customers and coworkers to handle complaints with courtesy, tact, creative problem-solving and follow-through. Highlighting the advantages of effective complaint handling or "service recovery", this book provides a variety of case situations, self-assessment exercises and practice exercises for trying out and sharpening complaint-handling and complaint resolution skills. An excellent skill-builder for individual employees; also a great training tool for healthcare groups.

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Über die Autorin bzw. den Autor

Wendy Leebov consults with healthcare organizations on how to create great service for patients and a great place to work. Most recently VP, Human Resources at Albert Einstein Healthcare Network, Wendy has written more than ten books and conducts retreats, workshops, speeches and change processes for health care. She received her doctorate from the Harvard Graduate School of Education.To reach the author:Wendy Leebov, Ed.D.E-mail: leebovw1@comcast.net

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Verlag
iUniverse
Erscheinungsdatum
2003
Sprache
Englisch
ISBN 10 
0595283616
ISBN 13 
9780595283613
Einband
Taschenbuch
Anzahl der Seiten
58
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
KreGa Onlinehandel GmbH
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info@krega-onlinehandel.de

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