Case Studies in Leisure Management Practice - Softcover

Inhaltsangabe

This is a collection of accessible case studies in leisure management, highlighting good practice in a variety of contexts together with some aspects of problem-solving and decision-making. The text maintains a balance between descriptive material and analysis, giving insight into how other establishments deliver their services. Some of the aspects covered include: operational elements, customer service, training/staff development, the stiving for excellence, and market research.

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