Inhaltsangabe
The opening paragraph of ISO/IEC 20000-1 states that 'This standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements'. This book reflects the importance placed by ISO/IEC 20000 on understanding the interfaces between processes, and how the interfaces are managed so that service management processes are fully integrated. It also reflects the top-down management system approach that is fundamental to ISO/IEC 20000. This book describes how understanding and meeting the requirements of ISO/IEC 20000 gives better control, greater efficiency and opportunities for improvements.
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Reseña del editor
The opening paragraph of ISO/IEC 20000-1 states that 'This standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements'. This book reflects the importance placed by ISO/IEC 20000 on understanding the interfaces between processes, and how the interfaces are managed so that service management processes are fully integrated. It also reflects the top-down management system approach that is fundamental to ISO/IEC 20000. This book describes how understanding and meeting the requirements of ISO/IEC 20000 gives better control, greater efficiency and opportunities for improvements.
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Integrated Service Management (Achieving Iso/Iec 20000)
Verlag:
Inst of Engineering & Technology, 2006
ISBN 10: 0580446425
ISBN 13: 9780580446429
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Achieving ISO/IEC 20000 - Integrated Service Management
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Paperback. Zustand: Very Good. Achieving ISO/IEC 20000 - Integrated Service Management This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 7719-9780580446429
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Achieving ISO/IEC 20000 - Integrated Service Management
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Paperback. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 6545-9780580446429
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