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Contemporary IT Service Delivery in Enterprise: Handbook for Service Delivery Manager - Softcover

Gattu, Jagadeshwar; Verma, Prafull; Kumar, Kalyan

 
9780578466187: Contemporary IT Service Delivery in Enterprise: Handbook for Service Delivery Manager
Softcover
ISBN 10: 057846618X ISBN 13: 9780578466187
Verlag: Service Integration, 2019

Inhaltsangabe

With radical change in the technology landscape in every enterprise, the inherent IT services embedded in anything and everything that happens in the business, a rapid shift is required to manage and deliver IT services. While legacy systems continue to function and need to be managed by traditional methods, a forward thinking approach is required to manage delivery of services for emerging technologies. This handbook is targeted at service delivery managers in the “service provider” organization but would also be very useful to internal service managers, provided they think of enterprise IT service consumers as customers. It would also greatly benefit IT generalists who may not be directly managing the delivery of services but contributing to or want to understand the subject.

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Verlag
Service Integration
Erscheinungsdatum
2019
Sprache
Englisch
ISBN 10 
057846618X
ISBN 13 
9780578466187
Einband
Taschenbuch
Anzahl der Seiten
193
Kontakt zum Hersteller
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