Engaging Service - Softcover

Williams, Bryan

 
9780578044880: Engaging Service
Softcover
ISBN 10: 0578044889 ISBN 13: 9780578044880
Verlag: Bryan K. Williams, 2009

Inhaltsangabe

This book will focus on how to go beyond merely serving customers. It will clearly explain how to engage every customer and create memorable experiences. All 22 chapters have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter’s key points.

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Über die Autorin bzw. den Autor

Dr. Bryan K. Williams is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. His passion is to serve others so they may better serve the world. Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Luxury Hotels. His work with clients has taken him throughout North America, South America, Europe, Asia, Africa, Australia, and the Caribbean. You can follow Bryan at DrBWilliams.com .

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Verlag
Bryan K. Williams
Erscheinungsdatum
2009
Sprache
Englisch
ISBN 10 
0578044889
ISBN 13 
9780578044880
Einband
Taschenbuch
Anzahl der Seiten
116
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
preigu
mail@preigu.de

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