Highlights are used to focus on key points in each chapter. Chapter Questions are designed to reinforce key concepts and provide a structure for discussion. Applications include activities for training issues and suggestions for research. Additional readings are provided for each chapter - many are annotated. Appendixes consist of a list selected professional organizations and scholarly journals for training professionals.
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Bridget N. O'Connor, Ph.D., is an associate professor and Business Education Program Director at New York University.
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