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Revisits the ninety-nine surviving companies originally profiled in The Service Edge, examining overall industry trends and explaining how business leaders can rally their own organizations to succeed by perfecting service levels.
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Keeping the Edge : Giving Customers the Service They Demand
Verlag:
Penguin Publishing Group, 1995
ISBN 10: 0525937994
ISBN 13: 9780525937999
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Anbieter: Better World Books, Mishawaka, IN, USA
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Zustand: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Artikel-Nr. 9439616-75
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Keeping the Edge : Giving Customers the Service They Demand
Anbieter: Robinson Street Books, IOBA, Binghamton, NY, USA
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Hardcover with. Zustand: Used: Very Good. Prompt Shipment, shipped in Boxes, Tracking PROVIDEDEntrepreneurshipDescriptionDick Schaaf, a leading authority on the subject and co-author of The Service Edge, goes back to the 101 companies he profiled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business - and all have had to learn valuable lessons in the nineties in order to keep, refine, even reinvent their edges in increasingly competitive markets.Schaaf does not soften the blows when he looks at what developed in some of America's best companies - and what those developments portend for the rest of the decade. Yet, while confronting the tough realities, he maintains an upbeat, hopeful outlook, showing how logical progression has taken us from the first service crusade of the eighties, through the quality movement, downsizing, empowerment, teams, reengineering. . . and now right back to a renewed emphasis on customer service. Artikel-Nr. lower27jlw358
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Keeping the Edge: Giving Customers the Service They Demand
Verlag:
E.P. Dutton and Co., 1995
ISBN 10: 0525937994
ISBN 13: 9780525937999
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Hardcover
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Anbieter: Southampton Books, Sag Harbor, NY, USA
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Hardcover. Zustand: Like New. First Edition. First Edition, First Printing. Not price-clipped. Published by E.P. Dutton and Co., 1995. Octavo. Hardcover. Book is like new. Dust jacket is like new with light shelf wear.100% positive feedback. 30 day money back guarantee. NEXT DAY SHIPPING! Excellent customer service. Please email with any questions. All books packed carefully and ship with free delivery confirmation/tracking. All books come with free bookmarks. Ships from Sag Harbor, New York. Artikel-Nr. 403788
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