A Guide to Computer User Support for Help Desk & Support Specialists - Softcover

Beisse, Fred

 
9780495806493: A Guide to Computer User Support for Help Desk & Support Specialists
Softcover
ISBN 10: 0495806498 ISBN 13: 9780495806493
Verlag: Wadsworth Publishing Co Inc, 2009

Inhaltsangabe

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Críticas

"Beisse honestly expresses the job needs for the average customer support person."

Reseña del editor

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Wadsworth Publishing Co Inc
Erscheinungsdatum
2009
Sprache
Englisch
ISBN 10 
0495806498
ISBN 13 
9780495806493
Einband
Tapa blanda
Auflage
4
Anzahl der Seiten
674
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar

Weitere beliebte Ausgaben desselben Titels

9781439042052: A Guide to Computer User Support for Help Desk and Support Specialists

Vorgestellte Ausgabe

ISBN 10:  1439042055 ISBN 13:  9781439042052
Verlag: South-Western, 2009
Softcover