Verwandte Artikel zu Customer Service For Dummies

Customer Service For Dummies - Softcover

Leland, Karen; Bailey, Keith

 
9780471768692: Customer Service For Dummies
Softcover
ISBN 10: 0471768693 ISBN 13: 9780471768692
Verlag: John Wiley & Sons, 2006

Inhaltsangabe

Features even more new information on online customer service
 

"Provides the tools to achieve results that have benefited me, my company, my customers."
--Bo Wilson, VP Global Customer Support, VeriSign
 
Good products and good marketing aren't enough to succeed in business; you also need good customer service. This new edition reinforces the fundamentals of getting in step with your customers and shows you how to apply them in any scenario. Here's your key to happy customers -- and success -- in today's business world.
 
Praise for Customer Service For Dummies
 
"Well-written, fun-to-read. . . . An excellent book to make those hard-earned marketing dollars work to your advantage."
--Self-Employed America
 
"Excellent. . . . Provides lots of step-by-step tips."
--Small Business Opportunities
 
"A 'must-have' manual for companies of all sizes -- from the sole proprietor to the largest corporation."
--Home Business Journal
 
Discover how to
* Understand key customer service concepts
* Measure your strengths and weaknesses
* Foster good face-to-face and telephone service
* Respond and relate to different customer personalities
* Deal effectively with angry or abusive customers

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Über die Autorin bzw. den Autor

Karen Leland and Keith Bailey are cofounders of the Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training. Clients include Oracle, IBM, Avis, and Lucent.

Von der hinteren Coverseite

Features even more new information on online customer service
 

"Provides the tools to achieve results that have benefited me, my company, my customers."
--Bo Wilson, VP Global Customer Support, VeriSign
 
Good products and good marketing aren't enough to succeed in business; you also need good customer service. This new edition reinforces the fundamentals of getting in step with your customers and shows you how to apply them in any scenario. Here's your key to happy customers -- and success -- in today's business world.
 
Praise for Customer Service For Dummies
 
"Well-written, fun-to-read. . . . An excellent book to make those hard-earned marketing dollars work to your advantage."
--Self-Employed America
 
"Excellent. . . . Provides lots of step-by-step tips."
--Small Business Opportunities
 
"A 'must-have' manual for companies of all sizes -- from the sole proprietor to the largest corporation."
--Home Business Journal
 
Discover how to
* Understand key customer service concepts
* Measure your strengths and weaknesses
* Foster good face-to-face and telephone service
* Respond and relate to different customer personalities
* Deal effectively with angry or abusive customers

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
John Wiley & Sons
Erscheinungsdatum
2006
Sprache
Englisch
ISBN 10 
0471768693
ISBN 13 
9780471768692
Einband
Taschenbuch
Auflage
3
Anzahl der Seiten
408
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar