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Why does it make sense to keep customers happy? This book will explain how to do it. Full of examples and based on substantial original research and statistical evidence, it shows how closely customer satisfaction is related to profitability and market share. It demonstrates through argument, examples and statistics that satisfying the customer is the key to long-run company profitability.
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Why does it make sense to keep customers happy? This book will explain how to do it. Full of examples and based on substantial original research and statistical evidence, it shows how closely customer satisfaction is related to profitability and market share. It demonstrates through argument, examples and statistics that satisfying the customer is the key to long-run company profitability.
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The Customer is Key: Gaining an Unbeatable Advantage Through Customer Satisfaction
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Artikel-Nr. GOR004955033
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The Customer Is Key : Creating an Unbeaten Advantage Through Customer Satisfaction
Verlag:
Wiley & Sons, Incorporated, John, 1991
ISBN 10: 0471549177
ISBN 13: 9780471549178
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Softcover
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
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Zustand: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Artikel-Nr. 52242537-20
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The Customer is Key: Gaining an Unbeatable Advantage Through Customer Satisfaction
Anbieter: WeBuyBooks, Rossendale, LANCS, Vereinigtes Königreich
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Zustand: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Artikel-Nr. wbs8422292011
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The Customer is Key: Gaining an Unbeatable Advantage Through Customer Satisfaction
Anbieter: Wonder Book, Frederick, MD, USA
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Zustand: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. Artikel-Nr. P10J-01257
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