The Complete Problem Solver shows how to develop a practical step-by-step program to dramatically improve the quality of organizational and individual decision making. John Arnold, a counselor-catalyst for 30 years at some of the most successful companies in North America, South America, and Europe, has helped managers and professionals analyze their problems with a unique three-step process:
Find the root cause. How to ask the right questions--"smoke out" the issues and get to the bottom of what's causing the problem. You'll find that you and your organization are on the road to making the best choices once you've addressed the right issues.
Option analysis. How to evaluate your options once you determine what you want to achieve, preserve, and avoid by your decision.
Risk analysis. How to understand both the up-side and down-side of any decision you make: anticipate before you act what can go wrong, where it can go wrong, and when it can go wrong.
The result is a complete "think to win" program. John Arnold shows the importance of developing a complete thought process which will help you and your organization think more clearly and turn problems into opportunities. And, given the increasing pace of international competition, that's an edge we all need, from the largest multinational corporation to the entrepreneurial lone-wolf.
Based on an intriguing national and international array of company incidents and client applications, The Complete Problem Solver also helps you sell your decisions to others. It shows how to defend your decisions with logic and phrase them in terms meaningful to those who have to "buy into" your choices and turn them into reality, both in North America and globally.
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