Commit to Quality - Softcover

Townsend, Patrick L.; Gebhardt, Joan E.

 
9780471520184: Commit to Quality

Inhaltsangabe

An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.

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9780471839538: Commit to Quality

Vorgestellte Ausgabe

ISBN 10:  0471839531 ISBN 13:  9780471839538
Verlag: John Wiley & Sons Inc, 1986
Hardcover