Hotel Management and Operations - Softcover

Rutherford, Denney G

 
9780471370529: Hotel Management and Operations
Softcover
ISBN 10: 0471370525 ISBN 13: 9780471370529
Verlag: John Wiley & Sons, 2001

Inhaltsangabe

This book examines the fundamentals of hotel management in light of the latest trends in the field, helping readers to make decisions based on knowledge rather than relying on rote action. Beginning with an explanation of organizational theory and the role of the general manager, the book presents chapter-by-chapter coverage of different hotel departments and activities. Readings by professionals, academics, and researchers follow, and include case studies tying theory to application.

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Über die Autorin bzw. den Autor

DENNEY G. RUTHERFORD, PhD, is the Ivar Haglund Distinguished Professor in the Hotel and Restaurant Administration Program at Washington State University.

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A real-world look at every major aspect of hotel management and operations

Hotel Management and Operations, Third Edition, helps readers to develop the wide-ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. Featuring contributions from 60 leading industry professionals and academics, this comprehensive presentation encourages critical thinking by exposing readers to different viewpoints within a coherent theoretical structure, enabling them to formulate their own ideas and solutions.

Each of the book's nine parts examines a specific hotel department or activity and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies challenge readers to identify the central issues in complex management problems, understand the structure and resources of the department in question, and find solutions that may involve other hotel resources and departments.

This remarkably well-designed learning tool:
* Covers all hotel departments, from front office to finance, from marketing to housekeeping
* Links advanced theory with real-world problems and solutions
* Encourages critical thinking by presenting differing viewpoints
* Features "As I See It" and "Day in the Life" commentary from young managers
* Provides a solid introduction to every aspect of hotel management

Complete with extensive references and suggestions for further reading, Hotel Management and Operations, Third Edition, is an ideal book for university hospitality programs and management training programs within the hotel industry.

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Verlag
John Wiley & Sons
Erscheinungsdatum
2001
Sprache
Englisch
ISBN 10 
0471370525
ISBN 13 
9780471370529
Einband
Taschenbuch
Auflage
3
Anzahl der Seiten
536
Kontakt zum Hersteller
Nicht verfügbar
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