Activity-based management (ABM) is a discipline that advocates the management of activities as the route to improving customer satisfaction and profit. ABM, as a management strategy, is making its mark in the current competitive marketplace. By using ABM, many companies have decreased or eliminated misallocation and misinformation, in fact, it can be said that by using ABM, strategic leadership is winning over mismanagement. This book provides the reader with strategies and practical tips for deploying ABM. It includes various cross-industry perspectives, and global case studies to show the positive and negative implementation of ABM strategies.
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Activity-based management (ABM) is a discipline that advocates the management of activities as the route to improving customer satisfaction and profit. ABM, as a management strategy, is making its mark in the current competitive marketplace. By using ABM, many companies have decreased or eliminated misallocation and misinformation, in fact, it can be said that by using ABM, strategic leadership is winning over mismanagement. This book provides the reader with strategies and practical tips for deploying ABM. It includes various cross-industry perspectives, and global case studies to show the positive and negative implementation of ABM strategies.
STEVE PLAYER, CPA, a partner and firm-wide director of cost management for Arthur Andersen, develops activity-based management systems, and provides leadership for industry and professional groups. His clients include the Covey Leadership Center, Hewlett-Packard, Texas Instruments, NordicTrack, American Express, Rhone-Poulenc Rorer, Chemical Leaman, and Tyson Foods. An author of three books, Steve serves on the board of directors and as treasurer for the Consortium for Advanced Manufacturing-International (CAM-I). In addition, Steve serves as a resource for publications, including Investor's Business Daily, Forbes, Business Finance Magazine, Financial World, Global Finance, and International Journal of Strategic Cost Management. ROBERTO LACERDA, CPA, a partner and cost management coordinator for Arthur Andersen in Latin America, develops activity-based management systems and serves as the Latin American director for the products industry. His clients include Acesita, Cosipa, MultibrAs, Johnson & Johnson, Gerdau Group, and Banco Real. He has also written many articles for various Brazilian business publications and is coauthor of the Brazilian edition of Arthur Andersen's Activity-Based Management: Lessons from the ABM Battlefield.
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Anbieter: ThriftBooks-Atlanta, AUSTELL, GA, USA
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