Strategic Six Sigma: Best Practices from the Executive Suite - Hardcover

Über die Autorin bzw. den Autor

DICK SMITH is the Partner-in-Charge of the Center of Excellence for Six Sigma Services at PwC Consulting. He is a well-known speaker on the topics of business strategy, organizational change, and Six Sigma deployment. JERRY BLAKESLEE is a Global Partner at the Center of Excellence for Six Sigma Services and a primary architect of PwC Consulting's global Strategic Six Sigma approach. RICHARD KOONCE is a writer, interviewer, business consultant, and a well-known expert on job and workplace trends.

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"Six Sigma is a key to the productivity and customer satisfaction that will define twenty–firstcentury success. Smith and Blakeslee create a clear guide for any organization that wants to prosper through quality."
–Newt Gingrich, former Speaker of the House

"You couldn′t ask for a more perfect road map to create and sustain an effective Six Sigma process. Full of practical insights and tools for success that will help executives drive performance whether in industrial or healthcare organizations."
–Ellen Gaucher, Group Vice President
Operations, Quality, and Customer Service
Wellmark Blue Cross & Blue Shield

"For my money, this is the quintessential book on Six Sigma. First, Smith and Blakeslee do not treat Six Sigma as if it stands alone. They properly emphasize the importance of the broader organizational and environmental context–especially the customer. Second, they explain how to make Six Sigma strategic, that is, how it can leverage overall organizational change. For the CEO contemplating the implementation of Six Sigma, or already underway with it for that matter, this is the source."
–W. Warner Burke
Professor of Psychology and Education
Teachers College, Columbia University

"Most companies today are familiar with Six Sigma as a quality improvement technique that can be used to cut costs, eliminate waste, or improve business performance. In addition to this familiar application of the methodology, this book defines how you can use the power of Six Sigma as the catalyst for organizational change when deployed by a company to transform how people do their everyday jobs. Strategic Six Sigma: Best Practices from the Executive Suite takes discussion of Six Sigma to a whole new level, and is therefore a must–read for any organizational transformation!"
–Roxanne O′Brasky, President
International Society of Six Sigma Professionals (ISSSP)

Aus dem Klappentext

Six Sigma is more popular than ever as an operational quality improvement technique for cutting costs, improving processes, and reducing business cycle times. But Six Sigma can also be employed as a powerful leadership philosophy and methodology. Today, more and more companies are realizing the full potential of Six Sigma as a strategic tool for developing and accelerating corporate strategy and for spurring organizational change.

Strategic Six Sigma: Best Practices from the Executive Suite outlines the key elements of Strategic Six Sigma leadership in successful companies and provides readers with the guidance necessary to apply these same practices and approaches in their own companies. Expert advice from Six Sigma specialists at PwC Consulting, interviews with leading CEOs, and case studies offer readers the chance to see Strategic Six Sigma in action and study the proven benefits of successful implementation.

This book clearly demonstrates how the principles and approaches of Six Sigma-when applied systematically and strategically-can have a tremendous impact both on a company's bottom-line business performance and on its potential for continued growth. Six Sigma principles provide companies with a common vehicle and language with which to frame business goals, align people and processes, focus organizational energy, and drive results. Because the methodology relies on factual data and real-world feedback to drive decision-making, it's able to unify top leadership teams under a common banner and make strategic planning and execution more efficient and successful. Strategic Six Sigma highlights these benefits and guides leaders in making this proven methodology the starting point for company-wide strategy.

Three distinct sections offer business leaders everything they need to understand and implement Strategic Six Sigma in their organizations. Part One focuses on how implementing the methodology helps companies survive in the marketplace, build customer loyalty, and provide high-quality products and services. Part Two guides leaders in implementation and profiles companies that have achieved stunning success with Strategic Six Sigma-GE, Dow Chemical, Caterpillar, Lockheed Martin, Raytheon, and many more. Part Three examines the future of the methodology and provides best practices for developing leaders with strong Strategic Six Sigma expertise, as well as needed technical skills, people skills, and change management skills.

Strategic Six Sigma isn't just about improving business process performance-it's about fundamentally transforming the relationships companies maintain with their employees, customers, suppliers, shareholders, analysts, and even competitors. It lets you view your business from your customer's perspective so you can exceed customer expectations and marketplace requirements. More than just a technique for streamlining your operations, Strategic Six Sigma is the glue that holds your organization together and aligns everyone behind your mission.