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Inhaltsangabe
Book by Spector Robert McCarthy Patrick D
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Reseña del editor
Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company
Biografía del autor
ROBERT SPECTOR is a Seattle-based freelance writer who has covered Nordstrom since 1982 for Women's Wear Daily and other publications of the Fairchild Fashion Group. PATRICK D. McCARTHY, of Seattle, has been with Nordstrom for more than 20 years. He is one of the top-performing salespeople in the company.
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- VerlagJohn Wiley &Sons
- Erscheinungsdatum1996
- ISBN 10 0471161608
- ISBN 13 9780471161608
- EinbandTapa blanda
- SpracheEnglisch
- Anzahl der Seiten260
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Spector Nordstrom Way
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John Wiley &Sons (edition Reprint), 1996
ISBN 10: 0471161608
ISBN 13: 9780471161608
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The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
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Wiley & Sons, Incorporated, John, 1996
ISBN 10: 0471161608
ISBN 13: 9780471161608
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Spector Nordstrom Way
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Spector Nordstrom Way
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Zustand: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp. Artikel-Nr. L15B-01683
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Spector Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company
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John Wiley & Sons Inc, United States, New York, 1996
ISBN 10: 0471161608
ISBN 13: 9780471161608
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Paperback. Zustand: Very Good. Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Artikel-Nr. GOR002795082
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Spector Nordstrom Way
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John Wiley &Sons, 1996
ISBN 10: 0471161608
ISBN 13: 9780471161608
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Zustand: Very Good. Signed Copy . Inscribed by author Robert Spector on title page. Artikel-Nr. E04OS-00002
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company: The Inside Story of America's Number 1 Customer Service Company
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The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Verlag:
Wiley & Sons, Incorporated, John, 1996
ISBN 10: 0471161608
ISBN 13: 9780471161608
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Zustand: Good. Reprint. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Artikel-Nr. GRP16754775
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Beispielbild für diese ISBN
The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Verlag:
Wiley & Sons, Incorporated, John, 1996
ISBN 10: 0471161608
ISBN 13: 9780471161608
Gebraucht
Softcover
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Very Good. Reprint. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Artikel-Nr. GRP96513691
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