Quality in Action: 93 Lessons in Leadership, Participation, and Measurement: Ninety-three Lessons in Leadership, Participation and Measurement - Softcover
Inhaltsangabe
"Townsend and Gebhardt?s book will quickly become known as the rational person?s guide to BS-less quality improvement. It?s a must read." ? Ron Zemke President, Performance Research Associates coauthor, Delivering Knock Your Socks Off Service "Not only penetrating and revealing, it is also entertaining, which probably fractures both rules and records for this kind of literature." ? Howard K. Smith "With power and style, Quality in Action redefines competitive advantage for our march into the next century." ? Allan Cox author of Straight Talk for Monday Morning "Quality in Action is not only exhortation, it is a road map. Townsend and Gebhardt have taken much of the fear and mystery out of total quality management." ? Ann McLaughlin former Secretary of Labor founder of the Workforce Quality Commission "Quality in Action is a superb tool for teaching and learning the nuts and bolts of quality management. Pick up the book and start reading." ? Vice Admiral James A. Zimble, M.D. former Surgeon General, U.S. Navy President, Department of Defense Medical School
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Über die Autorin bzw. den Autor
PATRICK L. TOWNSEND and JOAN E. GEBHARDT are noted speakers and consultants on quality. They are coauthors of the bestselling Commit to Quality.
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"Townsend and Gebhardt s book will quickly become known as the rational person s guide to BS–less quality improvement. It s a must read." Ron Zemke President, Performance Research Associates coauthor, Delivering Knock Your Socks Off Service "Not only penetrating and revealing, it is also entertaining, which probably fractures both rules and records for this kind of literature." Howard K. Smith "With power and style, Quality in Action redefines competitive advantage for our march into the next century." Allan Cox author of Straight Talk for Monday Morning "Quality in Action is not only exhortation, it is a road map. Townsend and Gebhardt have taken much of the fear and mystery out of total quality management." Ann McLaughlin former Secretary of Labor founder of the Workforce Quality Commission "Quality in Action is a superb tool for teaching and learning the nuts and bolts of quality management. Pick up the book and start reading." Vice Admiral James A. Zimble, M.D. former Surgeon General, U.S. Navy President, Department of Defense Medical School
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Quality in Action: 93 Lessons in Leadership, Participation, and Measurement
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Paperback. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Artikel-Nr. 0471161365-11-1
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Quality in Action : 93 Lessons in Leadership, Participation, and Measurement
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Wiley & Sons, Incorporated, John, 1997
ISBN 10: 0471161365
ISBN 13: 9780471161363
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Zustand: Very Good. 1st Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Artikel-Nr. 2350557-6
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Quality in Action: Ninety-three Lessons in Leadership, Participation and Measurement
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John Wiley & Sons 07/04/1997, 1997
ISBN 10: 0471161365
ISBN 13: 9780471161363
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Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Artikel-Nr. 7719-9780471161363
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Quality in Action: Ninety-three Lessons in Leadership, Participation and Measurement
Verlag:
John Wiley & Sons 07/04/1997, 1997
ISBN 10: 0471161365
ISBN 13: 9780471161363
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Softcover
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Zustand: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Artikel-Nr. 6545-9780471161363
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Quality In Action
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Paperback. Zustand: Collectible-Very Good. 'An important book-and one that2s just plain fun to read.This book is gem!'ndash;ndash;Tom Peters 'The rational person2s guide to BS-less quality improvement. It2s a must read.'ndash;ndash;Ron Zemke, co-author of Delivering Knock Your Socks Off Service The art of quality management taught as never before-by two of the nation2s leading quality gurus NOW IN PAPER! Ever since the time of Aesop, the fable has proven to be an effective and colorful way to teach a valuable lesson. Blending this lively storytelling style with the authority of their experience, Pat Townsend and Joan Gebhardt build on their pioneering advances to offer 93 lessons that teach the art of quality management. These lessons come from many sources: case studies, stories, anecdotes, and straightforward advice; but they reinforce the three overriding principles of quality management: increased profitability, strong employee satisfaction, and improved service. PATRICK L. TOWNSEND and JOAN E. GEBHARDT (Holden, Massachusetts) are partners at Townsend and Gebhardt, a quality management and training company. They are also the co-authors of Commit to Quality (Wiley). Artikel-Nr. 9780471161363
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