The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business - Hardcover

Über die Autorin bzw. den Autor

DR. CARLA O'DELL, one of the world's leading experts in KM, is president of APQC. She is the coauthor of numerous books and writes frequently for leading journals and magazines, as well as APQC's KM portal (www.apqc.org/km), and is a sought-after keynote speaker.

CINDY HUBERT is the executive director of APQC's delivery services. Over the past fifteen years, Hubert and her team have worked with more than 450 organizations using APQC's proven KM methodologies. She writes frequently for leading journals and magazines and is consistently among the highest-rated speakers at internal and external conferences.

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Knowledge management (KM) has come of age, and the time to reap its many benefits is now. Learn how some of today's leading organizations have achieved impressive results in KM, and apply the same strategic principles in your organization with the expert guidance found in The New Edge in Knowledge.

Sharing their decades of experience at the American Productivity & Quality Center (APQC) an unrivaled resource for performance analytics, best practices, process improvement, and knowledge management authors Carla O'Dell and Cindy Hubert present the best, most practical, and most innovative practices drawn from their firm's pioneering research and collaboration with some of the world's best organizations, including IBM, the U.S. Navy, ConocoPhillips, Fluor, Petrobras, and dozens of others.

The New Edge in Knowledge shows you how to implement a proven organization-wide KM strategy that works. The end result is a robust and steadfast enterprise KM program that guarantees your organization's success today and tomorrow.

This new release details APQC's KM program framework for:

• Focusing attention on the true value proposition for KM
• Determining an organization's most critical knowledge
• Ensuring knowledge flows where it needs to
• Building a strategic business case
• Selecting the right portfolio of KM approaches
• Incorporating those approaches into employees' daily work life
• Laying out a thriving infrastructure through governance, roles, and funding
• Branding and communicating KM
• Measuring a KM program and ensuring it continues to add new value

Whether you're just starting with KM, starting over, or trying to figure out the next big thing, The New Edge in Knowledge will save you time and money and will help you operate at the highest level of KM maturity.

Visit www.NewEdgeInKnowledge.com to:

• Access resource files for each chapter
• Join the discussion blog
• Learn about upcoming presentations

Aus dem Klappentext

Knowledge management (KM) has come of age, and the time to reap its many benefits is now. Learn how some of today's leading organizations have achieved impressive results in KM, and apply the same strategic principles in your organization with the expert guidance found in The New Edge in Knowledge.

Sharing their decades of experience at the American Productivity & Quality Center (APQC)?an unrivaled resource for performance analytics, best practices, process improvement, and knowledge management?authors Carla O'Dell and Cindy Hubert present the best, most practical, and most innovative practices drawn from their firm's pioneering research and collaboration with some of the world's best organizations, including IBM, the U.S. Navy, ConocoPhillips, Fluor, Petrobras, and dozens of others.

The New Edge in Knowledge shows you how to implement a proven organization-wide KM strategy that works. The end result is a robust and steadfast enterprise KM program that guarantees your organization's success today and tomorrow.

This new release details APQC's KM program framework for:

• Focusing attention on the true value proposition for KM

• Determining an organization's most critical knowledge

• Ensuring knowledge flows where it needs to

• Building a strategic business case

• Selecting the right portfolio of KM approaches

• Incorporating those approaches into employees' daily work life

• Laying out a thriving infrastructure through governance, roles, and funding

• Branding and communicating KM

• Measuring a KM program and ensuring it continues to add new value

Whether you're just starting with KM, starting over, or trying to figure out the next big thing, The New Edge in Knowledge will save you time and money and will help you operate at the highest level of KM maturity.

Visit www.NewEdgeInKnowledge.com to:

• Access resource files for each chapter

• Join the discussion blog

• Learn about upcoming presentations