Information Systems: Achieving Success by Avoiding Failure - Softcover

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Dr Joyce Fortune is a Senior Lecturer and Head of the Technology Management Department at the Open University. Her teaching and research interests include systems failures, quality management and technology strategy. Her most recent papers have covered a wide range of topics including risk in project management, human rights and ethical policing, emergence and systems approaches to failure. This is her third book on systems failures. Professor Geoff Peters is Professor of Systems Strategy at the Open University and Chairman of UKERNA Ltd, the company that manages JANET, the UK's academic and research network. His main research interests are failure in complex human systems and change in higher education systems. He has edited and authored books on system failures, systems behaviour, corporate universities and the works of Sir Geoffrey Vickers.

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Despite people’s best efforts information systems areparticularly prone to failure. Some systems never materialize,others appear late and/or over budget and those that areimplemented often fail to deliver the promised levels ofperformance. The consequences of these failures affect peoplethroughout the organization concerned and beyond, sometimes to thepoint where they even threaten a company's future survival. Theyalso damage the companies that develop and supply such systems.Worse still, the same types of problems occur again and again; eventhe most exhaustive methods are not able to ensure success.

This book aims to help all those people involved withinformation systems to break that repeating pattern of failure.Using real-life examples, it introduces a sophisticated approachbased around the notion of system to come to grips with the causesof actual and potential failure. It presents a model of a systemcapable of action without failure that can be used as a yardstickto judge existing and planned information systems and to suggestmeasures that need to be taken to achieve success.

The examples used cover the public and the private sector andrange in size from a nationwide system run by central government toan organization employing around 220 people.