Making Scorecards Actionable: Balancing Strategy and Control - Hardcover

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ABOUT THE AUTHORS

Nils-Göran Olve is Adjunct Professor at Linköping University. He works extensively in management training and has co-authored two previous Wiley books: Performance Drivers - A Practical Guide to Using the Balanced Scorecard (1999) and Virtual Organizations and Beyond (1997). The former has been published in ten languages and has sold over 70,000 copies. As a senior partner in The Concours Group in Stockholm, his work concentrates on management control issues, in particular the Balanced Scorecard and management of IT.

Carl-Johan Petri holds a PhD from Linköping University and is now a partner in The Concours Group in Stockholm. As a management consultant he has more than seven years’ experience of working with strategy and management control projects, especially implementing strategies using balanced scorecards. Dr Petri is also a frequently invited speaker at conferences and seminars on the issues of strategy, management control and knowledge management. Dr Petri lives in Paris, France.

Jan Roy is a senior partner in The Concours Group and head of its European consulting, based in Stockholm. He previously worked as CEO of several Swedish companies, especially in the retail industry. As a consultant, he mainly deals with strategic change processes. He also co-authored Performance Drivers -A Practical Guide to Using the Balanced Scorecard (Wiley, 1999).

Sofie Roy is a PhD Student in the School of Business at Stockholm University. The main focus of her thesis is on knowledge and how the balanced scorecard has been used to manage knowledge and drive change. For her PhD she has conducted an in-depth study of Skandia’s work with their equivalent to the balanced scorecard, the Skandia Navigator.

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Over the last decade the concept of the Balanced Scorecard has attracted attention around the world and has been widely, and enthusiastically, adopted by many organizations as a means to assure that intended strategies are realized. However, in their work as consultants and researchers, the authors have noted that all too often expectations have not been met in practice.

Following on from an earlier book (Performance Drivers, Olve, Roy and Wetter, Wiley 1999) this volume focuses on the hands-on experiences of companies across a broad range of organizations and the challenges that emerge as the scorecards are put into operation. If these challenges are not met they may hamper or even erode the implementation of scorecards - even though the concept as such is valid. Identifying achievements as well as failures, this book looks at the challenges encountered by successful companies when operating their scorecards, and shows how they manage these problems.

Based on the experiences of leading world companies such as Skandia, British Airways, Oriflame, Hewlett-Packard, Xerox, Ericsson, Scandinavian Airlines and others, the authors put forward a set of issues in designing scorecards and scorecard processes. If managed correctly, an organization is able to reap the benefits and realize the potential from its scorecard implementation.