Win at Work!: The Everybody Wins Approach to Conflict Resolution - Hardcover

Über die Autorin bzw. den Autor

Diane L. Katz, PhD, has a master's degree in organizational psychology from Columbia University and a PhD in conflict resolution from Union Institute. Diane's consulting company, The Working Circle, provides organizational development, human resources, team building, training, coaching, and Diane's own unique eight-step process. Clients of The Working Circle represent service companies, such as manufacturing, construction, technology, health care, government, and nonprofits.

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Praise for Win at Work!

"Diane Katz has a rare talent to build collaborative relationships across all levels and vastly diverse groups. The combination of Diane's business acumen, emotional intelligence, and process makes her a valuable addition to any organization."
Loretta McCarthy, Managing Director, Golden Seeds; former executive vice president, chief marketing officer, OppenheimerFunds, Inc.; former vice president, American Express Company

"After having served for fifteen years as a nonprofit CEO, it took Diane Katz and her Working Circle methodology to teach me how to truly build a team. Thanks to Diane's approach to convening staff, I finally have management 'on board' in a new way, committed not only to excellence in their work but also to helping each other succeed!"
Stuart Mellan, President and CEO, Jewish Federation of Southern Arizona

"Using the powerful tools of The Working Circle, Diane Katz taught my attorneys and staff impactful conflict resolution strategies. Over the years, everyone has benefited through significantly increased collaboration and much improved communication."
Barbara LaWall, Pima County Attorney; Board Member, National District Attorneys Association

Aus dem Klappentext

Win at Work! offers a powerful approach to conflict resolution that speeds up decision-making and blends intuition and logic. By using Dr. Katz's proven techniques, business professionals can enjoy greater collaboration, leaders can reap the benefits of happier, more creative teams, and organizations can significantly improve employee morale and productivity.

First, Dr. Katz offers fascinating insights into how conflict arises and thrives. She reveals how companies actually reinforce destructive conflict, and how the once popular masculine, linear model of decision-making and resolving issues no longer works.

In its place, she presents "The Working Circle," a win-win approach to resolving conflict in eight easy steps. By balancing the masculine and feminine styles of resolving issues, organizations and professionals will see business grow and employee satisfaction rise to degrees unmatched by other approaches. By applying the principles of The Working Circle, you'll:

• Determine your conflict resolution style

• Deal with such issues as micromanaging, bullying, troublemaking, and lacking recognition

• Confront complex questions with plain language

• Apply winning techniques to advance your career, whichever phase it's in

Dr. Katz has successfully used her dynamic approach in major corporations and small businesses, earning praise and sustained results from everyone who has experienced the power of The Working Circle. Now, in Win at Work!, Dr. Katz reveals the crossroads that professionals often face in their careers and shows how everyone can become a problem-solver, not a problem-maker!