Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work (Wiley and SAS Business Series, Band 26) - Hardcover

Über die Autorin bzw. den Autor

FRANK LEISTNER, Chief Knowledge Officer at SAS Institute, is responsible for driving internal knowledge management within SAS via worldwide initiatives. Before coming to SAS, he worked for Siemens-Nixdorf in a United States–Germany liaison role. He has been driving worldwide knowledge management initiatives within SAS since 1997 and has been a participant of the Harvard Graduate School of Education Learning Innovations Laboratory roundtable since 2003.

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Why do so many organizations struggle with making use of existing knowledge? Why is knowledge sharing―an idea that makes so much sense―so hard to implement? And, why is it not embedded into the everyday practice of every organization if it is so strategic?

With proven ideas for making knowledge sharing a success―as well as insights for why it might not have worked before―Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work draws from author and knowledge-management expert Frank Leistner’s experiences, lessons learned, examples, and stories, illustrating what works―and what doesn’t work―within the organizational knowledge flow.

Holistic, comprehensive, and grounded in practice, this guide focuses specifically on the human side of making knowledge sharing work, with discussions on:

• Pragmatic tips and tricks on initiatives that really work and produce extensive value
• How you can influence the organizational knowledge flow
• What to consider before starting an initiative
• The roles you will or should play during your initiative
• Initiative support, culture, and trust―a recipe for knowledge flow success
• How you can use marketing to start―and sustain―an initiative
• Solutions for avoiding obstacles to knowledge flow
• New ways to look at technology and its role within the knowledge flow

Required reading for knowledge managers, CIOs, CKOs, CEOs, and anyone else faced with making decisions aimed at improving an organization’s knowledge flow better, Mastering Organizational Knowledge Flow joins years of real experience with proven techniques to drive real business value from your organization’s knowledge flow.

Aus dem Klappentext

Why do so many organizations struggle with making use of existing knowledge? Why is knowledge sharing―an idea that makes so much sense―so hard to implement? And, why is it not embedded into the everyday practice of every organization if it is so strategic?

With proven ideas for making knowledge sharing a success―as well as insights for why it might not have worked before―Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work draws from author and knowledge-management expert Frank Leistner's experiences, lessons learned, examples, and stories, illustrating what works―and what doesn't work―within the organizational knowledge flow.

Holistic, comprehensive, and grounded in practice, this guide focuses specifically on the human side of making knowledge sharing work, with discussions on:

• Pragmatic tips and tricks on initiatives that really work and produce extensive value

• How you can influence the organizational knowledge flow

• What to consider before starting an initiative

• The roles you will or should play during your initiative

• Initiative support, culture, and trust―a recipe for knowledge flow success

• How you can use marketing to start―and sustain―an initiative

• Solutions for avoiding obstacles to knowledge flow

• New ways to look at technology and its role within the knowledge flow

Required reading for knowledge managers, CIOs, CKOs, CEOs, and anyone else faced with making decisions aimed at improving an organization's knowledge flow better, Mastering Organizational Knowledge Flow joins years of real experience with proven techniques to drive real business value from your organization's knowledge flow.