Introduction to Management in the Hospitality Industry [Idioma Inglés] - Hardcover

Über die Autorin bzw. den Autor

CLAYTON W. BARROWS is Chair and Professor of Hospitality Management in the Whittemore School of Business and Economics at the University of New Hampshire.

TOM POWERS is Professor Emeritus at the School of Hospitality and Tourism Management at the University of Guelph in Ontario, Canada.

DENNIS REYNOLDS is the Ivar Haglund Distinguished Professor in the School of Hospitality Business Management at Washington State University.

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THE CLASSIC HOSPITALITY MANAGEMENT TEXT, COVERING THE TOPICS AND TRENDS MOST IMPORTANT TO HOSPITALITY MANAGERS

One phrase that characterizes the hospitality and tourism industry today is "constantly changing." Future hospitality managers have to be well-versed in past, current, and emerging management practices in order to best navigate these changes and drive their organizations while dealing with forces like globalization, worldwide recessionary conditions, and the industry-wide focus on sustainability and corporate responsibility.

Introduction to Management in the Hospitality Industry provides readers with the most up-to-date information to ensure that the next generation of hospitality managers is fully prepared to meet the challenges of this dynamic industry. In six major sections, the fully revised Tenth Edition of this book introduces future managers to all aspects of the hospitality industry from food service and lodging to travel and tourism and hospitality careers. This resource focuses on the issues critical to managers, including:

• Planning, goal setting, and strategizing, with a modernized discussion of goal-setting, as well as an updated case history
• Organizing staff and delegating authority, including an introduction to power and influence as well as the flattening of organizations
• Staffing and human resource management, including employee retention and a new focus on electronic resources, such as on-line recruiting and social networking
• Control, with information on control systems and accounting tools, as well as the realities of downsizing
• Leadership, with important information on motivating employees, leadership and communication styles and theories, and how companies affect their communities
• Revised and updated Case Histories highlighting specific real-world examples to reinforce concepts; Industry Practice Notes focusing on specific trends, like the "green" movement; and Global Hospitality Notes providing an international perspective to hospitality management through coverage of topics like "voluntourism"

Richly illustrated and written in a clear, accessible style, Introduction to Management in the Hospitality Industry, Tenth Edition leaves readers with a strong grasp of the many facets of the management function in the hospitality industry, allowing them to meet challenges head-on, successfully lead their organizations, and reap the many rewards within their reach.