Getting Even: The Truth About Workplace Revenge--And How to Stop It - Hardcover

Über die Autorin bzw. den Autor

Robert J. Bies is a professor of management and founder of the Executive Master’s in Leadership Program at the McDonough School of Business at Georgetown University. Bies’s current research focuses on leadership and the delivery of bad news, organizational justice, and revenge and forgiveness in the workplace. He has published extensively on these topics and related issues in academic journals.He currently serves on the editorial boards of Journal of Applied Psychology, Journal of Organizational Behavior, Journal of Management, International Journal of Conflict Management, and Negotiation and Conflict Management Research.

Bies has received several teaching awards, including the Best Teacher award at Northwestern University’s Kellogg School of Management. At Georgetown, he has twice received the Joseph Le Moine Award for Undergraduate and Graduate Teaching Excellence at the McDonough School of Business, and he received the Outstanding Professor of the International Executive MBA Program (IEMBA-2) at the McDonough School of Business. He received his Ph.D. from Stanford University in organizational behavior, and a B.A. in business administration and an M.B.A. from the University of Washington.

Thomas M. Tripp is a professor of management and operations at Washington State University. Professor Tripp has published dozens of research articles in scientific journals on the subject of workplace conflict and organizational justice. Currently, he is chair of the Conflict Management Division of the Academy of Management, the professional association of nearly twenty thousand management professors. He also serves on the editorial boards of Negotiations and Conflict Management Research, International Journal of Conflict Management, Journal of Organizational Behavior, and the Journal of Management.

Tripp has taught courses in leadership skills and in negotiation skills. He has twice received the award for Outstanding Faculty Teaching from WSU’s College of Business. He also won the Students’Award for Teaching Excellence from theWSU Vancouver campus students. Finally, he was inducted into WSU’s Teaching Academy as one of twelve inaugural members, and served as its vice chair.

He received a Ph.D. in organizational behavior from the Kellogg School of Management at Northwestern University, and a B.S. in psychology from the University of Washington. Born and raised in Seattle, he continues to live in the Pacific Northwest.

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Praise for Getting Even

"Getting Even isn't just the most useful and engaging book ever written on revenge in the workplace. It is the best book I've ever read about the root causes of destructive workplace behaviors and how to stop the vicious circles that hurt so many people and organizations."
Robert Sutton, professor, Stanford University and author, The No Asshole Rule

"Getting Even helps the reader address thorny organizational problems caused by the human desire for revenge. Leaders and managers in all organizations will benefit from the insights and practical recommendations for preventing or limiting the problems of revenge. Thus, Getting Even will help its readers manage the most common, if not only, cause of destructive conflict in organizations."
David E. Morrison, MD, management consultant, Morrison Associates, Ltd.

"Getting Even provides managers with the ability to see acts of revenge as signals about what ails their organization. Tripp and Bies provide an insightful framework that explains why ordinary employees engage in extraordinary acts of revenge. They convincingly document that revenge is typically not the act of the irrational few, but is the situationally-created behavior of normal human beings."
Max H. Bazerman, Straus Professor, Harvard University and coauthor, Negotiation Genius

"I've used the valuable insights revealed in this book to counsel and advise all manner of clients including managers, small-business owners, human resources professionals, labor professionals, and employees. Understanding and implementing these concepts will undoubtedly improve every employment relationship. This book is a must-read!"
Janet E. Taylor, attorney at law, focusing on employment and labor

"Let's face it, we've all been there. Someone took the promotion that you deserved, put their name on the report that you did, belittled someone to the point of tears, or worse yet, drove you to tears. When these situations hit, you're usually less worried about getting ahead and more interested in getting even. But does revenge really solve anything? Thomas Tripp and Robert Bies have provided a practical guide for managers and individuals to understand the many causes of revenge, who is most likely to commit an act of revenge, and how to spot and defuse it before it happens."
Jon V. Peters, president, The Institute for Management Studies

Aus dem Klappentext

Getting Even

Everyone knows a disgruntled employee will often commit a destructive, maybe even violent, act to seek revenge. It's just common wisdom. Or is it?

In this groundbreaking book, workplace conflict experts Thomas Tripp and Robert Bies reveal that workplace revenge is not about violence . . . it's about justice. Avenging employees are typically not unprofessional, out-of-control employees. They are ordinary people who are victims of offenses, feel they don't have support, and are compelled to seek justice on their own. Revenge happens when formal systems break down, and when an organization's mechanisms for preventing or correcting injustices don't work. If the formal system doesn't work, the informal system of revenge will step in to handle the problem.

Getting Even offers an effective blueprint for predicting, managing, and preventing the ill effects of workplace revenge. The book also shows how to promote fair behavior and curb the damage that workplace revenge often causes. Filled with lively stories, insights, and counterintuitive truths, Getting Even gives managers and employees practical suggestions that can be applied both at work and at home.

Throughout the book, Tripp and Bies address these basic questions:

• What kinds of offenses result in revenge?

• Why do some victims respond more aggressively to harm than others?

• What role does the organization play in how victims respond?

• How can managers prevent their employees from seeking revenge?

Grounded in fifteen years of research, this book offers a realistic first-step approach for creating a workplace environment that puts the emphasis on fairness and will ultimately lead to a more productive organization and a healthier bottom line.