Best Practices in Lean Six Sigma Process Improvement: A Deeper Look - Hardcover

"Pitfalls and opportunities are explained in straightforward terms that help managers to steer process improvement efforts towards sustained advantage. Schonberger reveals how to refocus lean and Six Sigma processes on what he calls the 'golden goals': better quality, quicker response, greater flexibility and higher value." ( Worksmanagement.co.uk , August 2008) "This book makes the case that "lean won't work without quality", and to that end the author focuses on the companies that have achieved "the world's longest, steepest rates of improvement in leanness" companies like Dell, Wall-Mart. The book poses a curious semantical analysis of the term supply chain management suggesting that the emphasis on the word supply implies that it is the customers' job to manage and improve relations with their suppliers." ( IndustryWeek.com , July 2008)

Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma processes on what author Richard Schonberger-world-renowned process improvement pioneer-calls "the Golden Goals": better quality, quicker response, greater flexibility, and higher value. This manual shows you how it can be done, employing success stories of over 100 companies including Apple, Illinois Tool Works, Dell, Inc., and Wal-Mart, all of which have established themselves as the new, global "Kings of Lean," surpassing even Toyota in long-term improvement.