Operations Management: Creating Value Along the Supply Chain - Hardcover

Über die Autorin bzw. den Autor

Bernard W. Taylor III is the Pamplin Professor of Management Science and Head of the Department of Business Information Technology in the Pamplin College of Business at Virginia Polytechnic Institute and State University. He received a Ph.D. and an M.B.A. from the University of Georgia and a B.I.E. from the Georgia Institute of Technology. He is the author of the book Introduction to Management Science (9^th ed.) and co-author of Management Science (4^th ed.), both published by Prentice Hall. Dr. Taylor has published over 80 articles in such journals as Operations Research, Management Science, Decision Sciences, IIE Transactions, Journal of the Operational Research Society, Computers and Operations Research, Omega, and the International Journal of Production Research, among others.

Roberta S. Russell is a Professor of Business Information Technology in the Pamplin College of Business at Virginia Polytechnic Institute and State University and Director of the Center for Services Science, Quality and Innovation (www.pamplin.vt.edu/ssqi). She received a Ph.D. from Virginia Polytechnic Institute and State University, an M.B.A. from Old Dominion University, and a B.S. degree from Virginia Polytechnic Institute and State University. Dr. Russell's primary research and teaching interests are in the areas of production and operations management, service operations management, scheduling, and quality. She has published in Decision Sciences, IIE Transactions, International Journal of Production Research, Material Flow, Business Horizons, Annals of Operations Research, Computers and Operations Research, and others. She is also co-author of the Prentice Hall book. Service Management and Operations.

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Pour yourself a cup of coffee...

...and ponder for a moment to intricate operations and supply chains that from verdant fields of coffee bean plants to the steaming hot cup in your hands. Someone has to manage this process, and this text will show you how it's done!

The Sixth Edition unveils all the quantitative and qualitative aspects of operations and supply chain management that anyone involved in this process know. It features an ideal balance of managerial issues and quantitative techniques with an emphasis on supply chain management. The authors present the concepts clearly and logically, never losing sight of how operations management relates to the real world of business.

Russell and Taylor also recognize that many students struggle with the quantitative material in their Operations Management course. That's why the Sixth Edition offers an extensive collection of exercises and solved problems along with interactive problem-solving support.

Here's what's new in the Sixth Edition:

• New organization and content highlight supply chain management. The Supply Chain chapter has been divided into two chapters with more detailed content on supply chain strategy and design as well as global sourcing and logistics. In addition, a new chapter fully covers service design.
• All chapter-opening cases and in-text example boxes have been revised or replaced to more readily illustrate global, supply chain, and service issues. Examples include the success of supply chain design at Toyota and Honda, and supply chain management at Royal Caribbean.
• Each chapter begins with an example from Green Mountain Coffee Roasters to demonstrate how one company participates in all aspects of OM and SCM.
• Each chapter has been edited for conciseness, currency, and integration of supply chain coverage.
• The OM Tools Excel add-in has been redesigned to provide students with a robust tool for effective problem solving.

At the instructor's discretion, this text is also available with WileyPLUS. WileyPLUS is a one-shop for students and instructors to access videos, tutorials, simulations, exercises, cases, and more. It links problems from the book to relevant sections in an online version of the text, while providing opportunities for more practice.