Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers - Hardcover

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RALPH SMITH is the Executive Vice President of Strategic Services for the Orion Development Group (ODG), a strategic process management training and consulting firm. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement for ODG customers. He has supervised improvement efforts in hundreds of organizations worldwide. Mr. Smith has served as a featured speaker for a number of universities throughout the United States, including Colorado State University, Michigan State University, Pepperdine University, University of Florida, University of Texas, San Diego State University, Drexel University, George Mason University, and University of Virginia.

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Praise for Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

"I have seen Ralph implement the strategies discussed in this book first hand with tremendous results. We turned our business around with a ROA improvement of -60% to +40% within 18 months."
&;Bernard Winters, Vice President, Sales and MarketingMeadWestvaco Packaging Systems

"The link between process and strategy is critical in today's business world. The methods described in this book provide a roadmap for organizations to identify strategically significant processes and leverage their performance."
&;J. Walker Rainey, Managing Director, Max Europe Holdings Limited

"Ralph's process and strategy work have been invaluable to our organization over the years. He's an ongoing part of our management training and development program, and the techniques described in this book have worked wonders for us."
&;Linda Aldred, Vice President, Human Resources and Organizational Development, Texas Children's Hospital

"So many books present theory that sounds great but is difficult to put into practice. It's nice to finally have a text that so clearly illustrates the 'how to' of strategic process implementation. I would categorize this book as a fundamental tool for business leaders."
&;Sean P. Shea, President, Vista Engineering Group, LLC

"Ralph has developed simple and powerful methods for translating strategic plans into actionable results."
&;Clive Tobin, Chief Executive of a global insurance corporation

"If you are serious about executing strategy, then Ralph Smith's approach is for you. Business Process Management and the Balanced Scorecard offers proven 'how-to' methods that are sure to bring successful results."
&;Kathe Rushford Carter, Managing Partner, CR-LLC

Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers is essential reading for creating a strategically aligned organization. Author Ralph Smith shows managers how to channel the specific knowledge, talents, and skills of the workforce throughout their organization toward achieving long-term strategic goals.

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Today's companies are facing perhaps the most competitive period in history, with rising costs and escalating customer demands making it essential for corporations to improve internal processes to boost productivity and maximize resources. Failure to do so raises the possibility of being wiped out by the competition. Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes.

Using a "how to" approach with multiple real world examples, industry expert and author Ralph Smith helps readers identify and target the fundamental processes that drive and detract from the strategic performance of their companies.

Business Process Management and the Balanced Scorecard is designed for organizations that have either implemented or are considering the implementation of Balanced Scorecard or Six Sigma performance management systems and reveals:

• How a corporation's processes can radically transform a business
• How to integrate a company's processes into the business strategy
• Useful insights for focusing on the link between processes and strategy
• The tools necessary to make the Scorecard the cornerstone of your management processes

Packed with common sense ideas and implementation tips, this important book represents a breakthrough in the way operational performance and strategic progress are managed. Business Process Management and the Balanced Scorecard exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.