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Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby - Softcover

Crosby, Philip B.

 
9780452264366: Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby

Inhaltsangabe

An expert in quality management discusses the five areas of quality that have changed dramatically in the last five years, examines the relative strengths of Japanese and American management techniques, and discusses successful troubleshooting

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