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S/NVQ Level 2 Customer Service (NVQ Customer Service) - Softcover

Bradley, Sally

 
9780435465292: S/NVQ Level 2 Customer Service (NVQ Customer Service)

Inhaltsangabe

Full support for the latest NVQ/SVQ Level 2 Customer Service standards

 

Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units.

 

  • Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills.
  • 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.

 

 

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