Managing a Quality Service - Softcover

Nazarko, Linda

 
9780435401276: Managing a Quality Service

Inhaltsangabe

Written by well-known social care expert Linda Nazarko, Managing a Quality Service covers the knowledge and understanding required to deliver a quality service to the service user. It provides the structure and processes required to achieve a positive report from the National Standards Commission, including chapers on:

 

  • Enabling and developing staff
  • Partners in care
  • Managing expectations and planning for the future

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