Values-based Service for Sustainable Business: Lessons from IKEA (Routledge Studies in Management, Organizations and Society) (Routledge Studies in Management, Organizations and Society, 5, Band 5) - Softcover

Buch 12 von 22: Routledge Studies in Management, Organizations and Society

Edvardsson, Bo; Enquist, Bo

 
9780415620390: Values-based Service for Sustainable Business: Lessons from IKEA (Routledge Studies in Management, Organizations and Society) (Routledge Studies in Management, Organizations and Society, 5, Band 5)
Softcover
ISBN 10: 0415620392 ISBN 13: 9780415620390
Verlag: Routledge, 2011

Inhaltsangabe

The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business. The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other values-based service companies (such as Starbucks, H&M, and Body Shop); from these reflections, the book presents the key principles for a sustainable, values-based service business.

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Über die Autorin bzw. den Autor

Bo Edvardsson is professor and Director of CTF-Service Research Center at Karlstad University, Sweden.

Bo Enquist is associate professor at CTF-Service Research Center at Karlstad University, Sweden.

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Verlag
Routledge
Erscheinungsdatum
2011
Sprache
Englisch
ISBN 10 
0415620392
ISBN 13 
9780415620390
Einband
Taschenbuch
Anzahl der Seiten
144
Kontakt zum Hersteller
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BOOKS etc.
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Weitere beliebte Ausgaben desselben Titels

9780415458535: Values-based Service for Sustainable Business: Lessons from IKEA (Routledge Studies in Management, Organizations and Society)

Vorgestellte Ausgabe

ISBN 10:  0415458536 ISBN 13:  9780415458535
Verlag: Routledge, 2008
Hardcover