Better Customer Service: Simple Rules You Can Apply Today - Hardcover

Brewer, Edward C.; Holmes, Terence L.

 
9780367757373: Better Customer Service: Simple Rules You Can Apply Today
Hardcover
ISBN 10: 0367757370 ISBN 13: 9780367757373
Verlag: Routledge, 2021

Inhaltsangabe

This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments - and make the world a little better and more pleasant.

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Über die Autorin bzw. den Autor

Edward C. Brewer is Professor of Communication Studies and directs the Communication Studies Online program at Appalachian State University. His research includes over 20 peer-reviewed articles and book chapters. He has also authored or co-authored three books.

Terence L. Holmes is Professor of Marketing at Murray State University and chairs the Graduate Business Curriculum Committee. He has published peer-reviewed articles and cases in journals and textbooks. Prior to his academic career, he was a corporate trainer and co-owned a private vocational school.

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Verlag
Routledge
Erscheinungsdatum
2021
Sprache
Englisch
ISBN 10 
0367757370
ISBN 13 
9780367757373
Einband
Gebundene Ausgabe
Anzahl der Seiten
96
Kontakt zum Hersteller
preigu GmbH & Co. KG
mail@preigu.de

Lengericher Landstr. 19
Osnabrück
Niedersachsen
49078
Deutschland

Weitere beliebte Ausgaben desselben Titels

9780367757335: Better Customer Service: Simple Rules You Can Apply Today

Vorgestellte Ausgabe

ISBN 10:  0367757338 ISBN 13:  9780367757335
Verlag: Routledge, 2021
Softcover