Practical Guide to IT Problem Management (IT Pro Practice Notes) - Softcover

Dixon, Andrew

 
9780367636227: Practical Guide to IT Problem Management (IT Pro Practice Notes)
Softcover
ISBN 10: 0367636220 ISBN 13: 9780367636227
Verlag: Auerbach Publications, 2022

Inhaltsangabe

Whilst IT problem management is well understood, doing it in practice is much harder. Aligned with such well known frameworks as ITIL, this book offers practical advice on how to tackle problems in complex environments. Each chapter explores a different aspect of problem solving and is illustrated with real-life case studies.

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Über die Autorin bzw. den Autor

Andrew Dixon heads the Service Management Office within IT Services at the University of Oxford. As an ITIL 4 Managing Profession, he has specialised in ITIL® after spending the early part of his career in Higher Education managing the computer teaching facilities for the Engineering Faculty at University of Bristol. After completing his degree at University of Bristol, his first post was teaching Information Technology to engineering students, so he has been both user and service provider. He has presented at a variety of national and international conferences on a wide variety of topics, but his focus now is on how ITIL may be used to transform and improve services.

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Verlag
Auerbach Publications
Erscheinungsdatum
2022
Sprache
Englisch
ISBN 10 
0367636220
ISBN 13 
9780367636227
Einband
Tapa blanda
Auflage
1
Anzahl der Seiten
100
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar

Weitere beliebte Ausgaben desselben Titels

9781032217291: Practical Guide to IT Problem Management (IT Pro Practice Notes)

Vorgestellte Ausgabe

ISBN 10:  1032217294 ISBN 13:  9781032217291
Verlag: Auerbach Publications, 2022
Hardcover