Verwandte Artikel zu Providing Quality In The Public Sector: A Practical...
Providing Quality In The Public Sector: A Practical Approach to Improving Public Services (Public Policy and Management) - Softcover
Inhaltsangabe
This book argues that if public services are to be ’reformed’ or ‘improved’, achieving the best possible quality of service is essential.
It starts from the premise that citizens and users are the key ‘stakeholders’. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen.
This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical ‘vignettes’ of citizen involvement, local partnerships, and quality improvement in health, housing and local government.
Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.
Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.
Über die Autorin bzw. den Autor
Lucy Gaster retired from the Institute of Local Government Studies, University of Birmingham, and she is now an Honarary Senior Research Fellow there. She has had years of experience as a local government officer and 'community activist'.
Amanda Squires is a Clinical Governance Review Manager at the Commission for Health Improvement. She trained as a Chartered Physiotherapist working in South London in the highly interdisciplinary/multi-agency area of rehabilitation of older people. She has held health authority and academic quality improvement posts.
John Crawley, Michael Greenwood, Tessa Harding, Carol Hayden and Pat Scrutton contribute a chapter each to the book.
„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.
EUR 1,43
EUR 4,05 für den Versand von Vereinigtes Königreich nach Deutschland
Versandziele, Kosten & DauerNeu kaufen
Diesen Artikel anzeigen
EUR 38,67
Gratis für den Versand von USA nach Deutschland
Versandziele, Kosten & Dauer
Suchergebnisse für Providing Quality In The Public Sector: A Practical...
Beispielbild für diese ISBN
Providing Quality In The Public Sector: A Practical Approach to Improving Public Services (Public Policy and Management)
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Artikel-Nr. GOR003005023
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Providing Quality in the Public Sector: A Practical Approach to Improving Public Services
Anbieter: Phatpocket Limited, Waltham Abbey, HERTS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Artikel-Nr. Z1-G-035-01761
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Providing Quality in the Public Sector : A Practical Approach to Improving Public Services
Anbieter: Buchpark, Trebbin, Deutschland
Verkäuferbewertung 5 von 5 Sternen
Zustand: Gut. Zustand: Gut | Seiten: 304 | Sprache: Englisch | Produktart: Bücher. Artikel-Nr. 8640030/203
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Providing Quality In The Public Sector: A Practical Approach to Improving Public Services (Public Policy & Management)
Anbieter: Bahamut Media, Reading, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 6545-9780335209552
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Providing Quality In The Public Sector: A Practical Approach to Improving Public Services (Public Policy & Management)
Anbieter: AwesomeBooks, Wallingford, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Very Good. Providing Quality In The Public Sector: A Practical Approach to Improving Public Services (Public Policy & Management) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 7719-9780335209552
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Providing Quality in the Public Sector: A Practical Approach to Improving Public Services
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780335209552. Artikel-Nr. 8533450
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Providing Quality in the Public Sector: A Practical Approach to Improving Public Services
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780335209552. Artikel-Nr. 9461331
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Providing Quality in the Public Sector: A Practical Approach to Improving Public Services
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780335209552. Artikel-Nr. 9402465
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Providing Quality in the Public Sector: A Practical Approach to Improving Public Services
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780335209552. Artikel-Nr. 9365472
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Providing Quality in the Public Sector : A Practical Approach to Improving Public Services
Verlag:
McGraw-Hill Education, 2003
ISBN 10: 0335209556
ISBN 13: 9780335209552
Gebraucht
Softcover
Erstausgabe
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. 1st Edition. Ships from the UK. Used book that is in clean, average condition without any missing pages. Artikel-Nr. 15608497-20
Anzahl: 1 verfügbar