Advancing Quality: Total Quality Management in the National Health Service (Health Services Management) - Softcover

Joss, Richard; Kogan, Maurice

 
9780335193950: Advancing Quality: Total Quality Management in the National Health Service (Health Services Management)

Inhaltsangabe

Explains how TQM could be applied in Britain's National Health Service (NHS), for professional and general managers in the NHS, and for staff engaged in developing and implementing quality assurance in the health care sector. Shows how TQM evolved from commercial approaches and how to adapt it to the private sector, and details methods of designing for quality, quality evaluation, and lessons learned from studies of 38 NHS service units. Annotation c. by Book News, Inc., Portland, Or.

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Über die Autorin bzw. den Autor

Richard Joss is Senior Research Fellow, Centre for the Evaluation of Public Policy and Practice, and Principal Partner, IRM International.

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9780335193967: Advancing Quality: Total Quality Management in the National Health Service (Health Services Management)

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ISBN 10:  033519396X ISBN 13:  9780335193967
Verlag: Open University Press, 1995
Hardcover