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Total Quality Management In The Public Sector - Softcover

Morgan, Colin

 
9780335191024: Total Quality Management In The Public Sector

Inhaltsangabe

For public-sector managers, explains how to apply the concepts and tools of total quality management to providing government, health, and education. Outlines the fundamentals and demonstrates how they can be customized for the public sector and non-profit organizations by citing case studies from North America and Europe. Distributed by Taylor & Francis. Annotation copyright Book News, Inc. Portland, Or.

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